Creating experiences with human centered design.

We apply a human centered approach to everything that we do at Phoenix. We have earned our reputation working with some of Australia’s most respected and successful brands to create unsurpassed experiences for our clients across the APAC region for over 10 years.

We are a multi-award winning agency that delivers high quality outcomes for our clients. But that is not what defines us.

What defines us is our commitment to understanding the true power of human centered design when creating and delivering experiences for our clients.

This reassures our clients that we will not only deliver on our commitment, we will go beyond their expectations.

We aim to build long-lasting relationships with clients and carry this philosophy into our People & Culture strategy. We are committed to fostering individual careers and a great place to work for our team.

We have an ongoing focus on learning & development individually and continuous improvement collectively across our team - fostering a “speak up” culture within our agency and within the relationships we have with clients. In both instances, we regularly check-in on what’s going well, what could be better and, therefore, what can we change in service of continuous improvement.

Our ways of working are informed by Agile methodology, allowing us to resource and manage projects with a core team but with flexibility to dial up assistance from other parts of the agency. Our human centred approach to project delivery allows us to consider the objectives of the client, sponsors, stakeholders and their attendees from the very beginning and use these to inform decisions throughout a project.